jil90 Privacy Policy

jil90 is committed to protecting the privacy and security of the personal information of all users of its online casino and sports betting platform. We recognise that the handling of personal data carries significant responsibility, and we take that responsibility seriously across every part of our operations — from account registration and identity verification to payment processing and customer support.

This Privacy Policy sets out, in formal and precise terms, the complete framework governing jil90's collection, processing, storage, sharing, and deletion of personal data. It applies to all personal data collected through the jil90 website at https://jil90.io, the jil90 mobile application (where available), and any other digital channel through which you interact with jil90.

jil90 serves adult players aged 21 and above in Bangladesh. The platform operates entirely in English. All data processing described in this Policy is carried out in accordance with applicable data protection law and the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have questions about this Policy or about how jil90 handles your personal data, you may contact our Data Support Team at any time by emailing [email protected]. We aim to respond to all data-related enquiries within five business days.

For the purposes of this Privacy Policy, jil90 acts as the data controller in respect of the personal data of its registered account holders and website visitors. As data controller, jil90 determines the purposes for which and the manner in which personal data is processed.

jil90 may engage third-party service providers as data processors — meaning they process personal data on jil90's behalf and under jil90's documented instructions. These processors include payment service providers such as bKash, Nagad, Rocket, and Upay; identity verification services; cloud infrastructure providers; and fraud detection specialists. A complete list of current data processors is available upon request by emailing [email protected].

jil90 collects personal data from you in a number of ways: directly (when you provide it to us), automatically (when you use the platform), and from third parties (such as identity verification and payment service providers). The categories of personal data we collect include the following:

3.1 Registration & Identity Data

• Full legal name as it appears on official identification documents.
• Date of birth (used to verify that you are 21 years of age or older).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Email address used to create your jil90 account.
• Mobile phone number registered to your account.
• Username and encrypted password hash (we do not store your plaintext password).

3.2 Identity Verification Data

• Copies of government-issued identity documents such as your National ID Card (NID), passport, or driving licence.
• Proof of address documents such as a utility bill or bank statement issued within the last three months.
• Selfie or live biometric verification image (where required by our verification provider).

3.3 Financial & Transaction Data

• Payment method details, including the registered mobile number associated with your bKash, Nagad, Rocket, or Upay account, or card details (card type, last four digits, expiry date) for Visa and Mastercard payments.
• Deposit and withdrawal transaction history, including amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers.
• Wallet balance and bonus balance history.

3.4 Gameplay & Betting Data

• Game session history including games played, wager amounts, wins, losses, and session durations.
• Sportsbook bet history including events wagered on, stake amounts, odds accepted, and settlement outcomes.
• Bonus and promotion usage history.
• Responsible gaming tool usage including deposit limits set, cooling-off periods activated, and self-exclusion requests.

3.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Pages visited, features accessed, and time spent on the platform.
• Session identifiers and authentication tokens.
• Error logs and crash reports where applicable.

3.6 Communications Data

• Records of all communications between you and jil90 customer support, including live chat transcripts, support emails, and call recordings (where applicable).
• Records of your responses to jil90 marketing communications, including email open rates and click-through data where you have consented to receive marketing.

jil90 processes personal data only for defined, documented purposes. The following table summarises the primary purposes for which each category of data is used:

• Account Management: Registration data is used to create, maintain, and administer your jil90 account, including processing login requests, account settings changes, and account closure requests.
• Age & Identity Verification: Identity and verification data is used to confirm that you are 21 years of age or older and that you are who you claim to be, in compliance with our age verification obligations and anti-money laundering (AML) requirements.
• Payment Processing: Financial and transaction data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each account.
• Fraud & Security: Technical, financial, and gameplay data is used to detect, investigate, and prevent fraud, money laundering, bonus abuse, account takeover, and other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: Technical and usage data is used to monitor platform performance, diagnose technical issues, optimise user experience, and develop new features and game offerings.
• Customer Support: Communications data and account data are used to respond to support enquiries, resolve disputes, and provide assistance to players through our 24/7 support channels.
• Responsible Gaming: Gameplay, betting, and financial data are used to monitor for signs of problem gambling behaviour and to enforce responsible gaming tools such as deposit limits, session time alerts, cooling-off periods, and self-exclusion requests.
• Marketing Communications: Where you have provided explicit consent, contact and usage data may be used to send you promotional emails, SMS notifications, and personalised offers related to jil90's games, bonuses, and seasonal promotions. You may withdraw consent at any time.
• Legal Compliance: All categories of data may be used to comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce jil90's legal rights under these Terms.

Every instance of personal data processing carried out by jil90 is supported by one of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform jil90's contractual obligations to you as a registered account holder — including account creation, payment processing, game delivery, and customer support.
• Legal Obligation: Processing that is required by applicable law, including identity verification, age verification, anti-money laundering record-keeping, and compliance with lawful requests from regulatory and law enforcement authorities.
• Legitimate Interests: Processing carried out to pursue jil90's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and internal analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing and promotional communications, and the use of non-essential cookies, where you have provided explicit, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jil90 does not sell, rent, or trade your personal data to any third party. Personal data may be shared with third parties only in the following specific circumstances:

• Payment Processors: Your payment method details and transaction data are shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely for the purpose of processing your financial transactions. Each payment provider operates under its own privacy policy and data security standards.
• Identity Verification Providers: Verification documents and biometric data (where applicable) are shared with third-party identity verification service providers under strict data processing agreements to confirm your identity and age.
• Game Providers: Limited technical session data (such as anonymised player session tokens) is shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt for the purpose of delivering game content and resolving technical disputes.
• Fraud Prevention Services: Device identifiers, IP addresses, and behavioural data may be shared with fraud detection and prevention service providers to identify and block suspicious activity.
• Legal & Regulatory Authorities: jil90 will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by applicable law or a valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of jil90's business or assets, personal data held by jil90 may be transferred to the acquiring entity, subject to the same data protection obligations set out in this Policy.

jil90 uses cookies and similar tracking technologies on its website and platform to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to remember your preferences, maintain your login session, and gather usage analytics.

jil90 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the operation of the jil90 platform. They enable core functions such as maintaining your login session, remembering your language preference, and securing your account during active use. These cookies cannot be disabled without disrupting core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how users navigate the jil90 platform — such as which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is used to improve platform performance and user experience.
• Functional Cookies: These cookies enable enhanced features and personalisation, such as remembering your preferred game lobby view, display settings, and deposit amounts for faster checkout.
• Marketing & Targeting Cookies: Where you have provided consent, these cookies track your browsing behaviour across jil90 to deliver personalised promotional content and offers. They may also be used to measure the effectiveness of jil90's marketing campaigns.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may impair your ability to use core platform features, including login, deposits, and gameplay.

jil90 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by jil90:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Data subject to an active legal hold, regulatory investigation, or ongoing dispute may be retained beyond the standard period until the matter is resolved.

As a jil90 account holder or website visitor, you have the following rights in respect of your personal data. To exercise any of these rights, please email [email protected] with "Data Request" in the subject line and include your registered username and email address to assist us in locating your records:

• Right of Access (Subject Access Request): You have the right to request confirmation of whether jil90 holds personal data about you and, if so, to receive a copy of that data along with supplementary information about how it is used. jil90 will respond to valid subject access requests within 30 days.
• Right to Rectification: If any personal data jil90 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Minor corrections (such as changes to email address or phone number) can also be made directly through your account settings panel.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data where jil90 no longer has a legal or operational basis for retaining it. Please note that this right is subject to override by legal retention obligations — for example, transaction records must be retained for regulatory compliance purposes even after account closure.
• Right to Object: You have the right to object to jil90's processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to jil90's assessment of whether its legitimate interests override your rights.
• Right to Restriction of Processing: You may request that jil90 restrict the processing of your personal data in certain defined circumstances — for example, while a dispute about the accuracy of your data is being resolved, or while an objection to processing is being considered.
• Right to Data Portability: Where processing is carried out by automated means and based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to request that it be transmitted to another controller where technically feasible.
• Right to Withdraw Consent: Where jil90 processes your personal data on the basis of your consent (for example, for marketing communications or non-essential cookies), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

jil90 will respond to all data rights requests within 30 calendar days of receipt. In cases of complexity or high volume, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reasons for it within the initial 30-day window.

If you are not satisfied with jil90's response to a data rights request or believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

jil90 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to, the following:

• Transport Layer Security: All data transmitted between your device and jil90's servers is encrypted using 256-bit SSL/TLS protocols. This applies to all platform interactions including login, registration, deposit, withdrawal, and gameplay.
• Data Encryption at Rest: Sensitive personal data stored on jil90's servers — including identity documents, financial records, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within jil90's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their defined role. All internal access to personal data is logged and auditable.
• Two-Factor Authentication: jil90 offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised access. Players are strongly encouraged to enable 2FA via their account security settings.
• Intrusion Detection & Monitoring: jil90's infrastructure is monitored 24/7 for signs of unauthorised access, anomalous activity, and potential security incidents. Automated alerting systems are in place to trigger incident response procedures when suspicious behaviour is detected.
• Data Breach Response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected individuals, jil90 will notify the relevant authorities and affected players without undue delay and in accordance with applicable legal requirements.
• Staff Training: All jil90 personnel who handle personal data receive regular data protection and security training. Confidentiality obligations are embedded in all staff contracts and third-party processor agreements.

The jil90 platform integrates with a number of third-party services to deliver a full-featured casino and sports betting experience. These third parties may process certain categories of your personal data as described in this Policy. jil90 takes reasonable steps to ensure that all third-party service providers maintain appropriate data protection standards through contractual obligations and regular due diligence reviews.

Third-party categories currently used by jil90 include:

• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and other studio partners deliver game content directly within the jil90 platform. These providers may receive anonymised session tokens and game event data to power game functionality.
• Payment Gateways: bKash, Nagad, Rocket, and Upay process mobile financial service transactions. Visa and Mastercard process card payments. These providers operate under their own privacy policies and payment industry security standards (PCI-DSS).
• Identity Verification Services: Third-party KYC (Know Your Customer) providers process identity document images and biometric verification data to confirm player identity and age on jil90's behalf.
• Cloud Infrastructure: jil90 uses cloud hosting and infrastructure services to store platform data. These providers are contractually bound to process data only on jil90's instructions and to maintain equivalent security standards.
• Analytics Services: Anonymised platform usage data may be processed by analytics service providers to help jil90 understand how the platform is used and where improvements can be made. No personally identifiable information is shared with analytics providers.

jil90 is not responsible for the privacy practices or content of any third-party websites linked to from the jil90 platform. You are encouraged to review the privacy policies of any third-party service you interact with independently of jil90.

jil90 is an online gambling platform intended exclusively for adults aged 21 years and above. jil90 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, deposit funds, or use the jil90 platform in any capacity.

jil90 employs age verification controls at the point of registration and during the account verification process. Any account found to have been created by a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and any winnings accumulated will be forfeited in accordance with jil90's Terms & Conditions.

If jil90 becomes aware that personal data belonging to a person under the age of 21 has been collected — whether through fraudulent registration or by any other means — that data will be deleted promptly and without retention. If you believe that a minor has created a jil90 account, please contact [email protected] immediately with relevant details so that the matter can be investigated and resolved as a priority.

Parents and guardians who wish to restrict access to online gambling platforms by minors in their household are encouraged to use parental control software and internet filtering tools. Responsible gaming resources are available on our Responsible Gaming page.

jil90 may send you promotional communications including bonus offers, game announcements, seasonal promotions tied to events such as BPL cricket season, Eid, Pohela Boishakh, and Victory Day, and personalised offers based on your gameplay and preferences. These communications will be delivered by email, SMS, or in-platform notifications depending on your communication preferences.

jil90 will only send you marketing communications where you have provided explicit consent to receive them during the account registration process or through your account notification settings. Your consent to receive marketing communications is entirely voluntary and is not a condition of registering an account or accessing the jil90 platform.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any marketing email sent by jil90;
• Updating your notification preferences in your jil90 account settings panel; or
• Emailing [email protected] with "Marketing Opt-Out" in the subject line and your registered account email address in the body of the message.

Please note that even if you opt out of marketing communications, jil90 will continue to send you transactional and service communications that are necessary for the operation of your account — such as deposit confirmations, withdrawal notifications, account security alerts, and policy update notices. These communications are not marketing and cannot be unsubscribed from while your account remains active.

jil90 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, jil90's data processing practices, or the addition of new services to the platform. The effective date at the top of this Policy will be updated each time a material change is made.

Where changes to this Policy are material — meaning they significantly affect the way in which jil90 processes your personal data or your rights as a data subject — jil90 will notify registered account holders by email to the address on file and/or by a prominent notice on the jil90 platform at least 14 days before the changes take effect. Continued use of the jil90 platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

jil90 encourages you to review this Privacy Policy periodically to stay informed about how your personal data is protected. The most current version of this Policy is always available at https://jil90.io/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jil90's handling of your personal data, please contact the jil90 Data Support Team using any of the following channels:

• Email: [email protected] — please include "Privacy Enquiry" in the subject line.
• Live Chat: 24/7 live chat support is available directly within the jil90 platform after logging in to your account.
• Response Time: jil90 aims to acknowledge all privacy-related communications within 24 hours and to provide a substantive response within five business days (Bangladesh Standard Time, UTC+6).

jil90 is committed to resolving all privacy-related matters fairly, promptly, and transparently. If you remain dissatisfied with jil90's response after raising a concern directly with us, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.